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Support
Library Concepts has drastically
reduced the cost of its annual SUPPORT fee. It now
makes great sense to maintain your Support
Subscription so you won't miss any software
UPDATES and will have ready access to the Support
staff by phone and e-mail. (RENEW SUPPORT now.)
We are not going to ignore customers
who do not have a Support Subscription, of course. We
will continue to answer questions at no cost by
e-mail. But software UPDATES may be more expensive
and some software features (namely, the
"qLOC" instant cataloging feature) will
only function if your Support Subscription is
current. Maintaining your Support Subscription is
just a good plan for all of us.
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Before contacting Library
Concepts SUPPORT please
check the following:
1.
Is your question answered in PC Card
Catalog or CONCEPT I's HELP?
2.
Have you looked at the FAQ
web page or PCCC's start-up FAQ to
see
if your question is covered there?
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Support Subscribers:
1. E-mail with your question(s) using the form below. IMPORTANT:
Include your Library Name to assure Priority E-mail
Response.
2. When calling Phone Support, have your
Library Name available as it is shown on CONCEPT
I or PC Card Catalog's Title Bar. If
possible call from a phone at the computer running
PC Card Catalog.
If it is necessary to leave a
message, please provide a convenient time for our
Support personnel to return your call. Also tell us
the State you are calling from and, of course, the
phone number.
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Free Support:
E-mail with your question(s) using the
form below. Be sure
you enter your Library Name as it is shown on PC
Card Catalog's Title Bar.
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