Support

In addition to our traditional FREE e-mail support, we offer ENHANCED SUPPORT for an annual subscription fee. If you are an Enhanced Support subscriber please provide us with your Support Authorization Key when e-mailing or phoning our support personnel.

Before contacting Library Concepts SUPPORT please
check the following:
      1. Is your question answered in PC Card Catalog or CONCEPT I's HELP?
         2. Have you looked at the FAQ web page or PCCC's start-up FAQ to see
              if your question is covered there?

Enhanced Support Subscribers:

1. E-mail with your question(s) using the form below. IMPORTANT: Include your Support Authorization Number to assure Priority E-mail Response.

2. When calling Phone Support, have your Support Authorization Number available. If possible call from a phone at the computer running PCCC.
   
If it is necessary to leave a message, please provide a convenient time for our Support personnel to return your call. Also tell us the State you are calling from and, of course, the phone number.

 

Free Support:

1. E-mail with your question(s) using the form below.

2. If you wish to use our Phone Support line for a single "incident," you may do so for a $55 charge to your credit card. Please have Credit Card details handy when your call is made.
  If it is necessary to leave a message, please provide a convenient time for our Support personnel to return your call. Also tell us the State you are calling from and, of course, your phone number.

E-mail us your Support Questions using the form below:

Library Name Required
Contact Name Required
City, State (Province) and Country Required
E-mail Address: Required
ENHANCED SUPPORT Number
           Leave 'Number' BLANK if you are not Enhanced Support subscriber

PC Card Catalog or CONCEPT I version (See HELP>>About): Required
Select: Single User
                Network

Describe the problem or question:

Phone Support: (817) 346-0928
    Please have Support Authorization Number or Credit Card available when making your call.


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