We offer a subscription-based support option that is renewed annually. (Renew Now) With our SUPPORT, subscribers receive:
** PRIORITY E-MAIL responses to e-mailed questions. Replies are
typically returned the same business day.
** PHONE SUPPORT during business hours (9 am to 5 pm Central time)
within the US only.
** UPDATES are provided to current subscribers at no additional cost as they are released.
While no schedule is published, typically 1 - 2 Updates are provided
** ADDITIONAL FEATURES, specifically one-click cataloging, require a current SUPPORT subscription
SUPPORT for ancillary programs such as HomeWork, PUBLIC ACCESS
Net Card Catalog, etc., will impose additional modest costs.
The SUPPORT cost is based on your system configuration. See Pricing
A one-day training session is now available for your staff at
your location. The cost is based on a one-day Session Fee (US$800)
plus travel expenses for our trainer. Please contact
us for scheduling and pricing. Because the training is necessarily
interactive, we suggest classes be limited to 35.
The curriculum first takes your staff through the main features
of PC Card Catalog or CONCEPT I, focussing on the
common day-to-day activities included in BASIC and CIRCULATION.
The second session draws attention to the more subtle features
with an emphasis on how to use them in your library. A final session
deals with issues such as networking and program structure. We
also study the peripheral programs like Net Card Catalog
or Public Access (OPAC) or CONCEPT I ADMIN as
We do not provide cataloging or library administrative training
other than where these items overlap the use of PC Card Catalog
and CONCEPT I.
Designed for larger, networked installations, we provide on-site
technical staff to work with your network administrator. The purpose
of "commissioning" is to complete and confirm the final
set-up of a multi-user PC Card Catalog, CONCEPT I or
web/intranet-based Net Card Catalog installation.
The cost is based on a one-day Commissioning Fee (US$800) plus
the travel expenses for our technician. Please contact
us for scheduling and pricing.
DATA CONVERSION FROM OTHER PROGRAMS
Many PC Card Catalog and CONCEPT I installations
have converted their data from other library programs. We offer
a single-fee conversion for data to the PC Card Catalog or
CONCEPT I format. The programs we can convert are:
The cost for conversion of any of the programs noted above is
US$319. It is not dependent on collection size. Please contact
us for details on sending data.
If your program is not listed, we may still be able convert your
data. It may be much easier than you imgaine. In other situations,
custom programming may be required In any case, let us look over
your data files (at no charge) and give you a conversion proposal.